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RedHot Dateline Chatline - Frequently Asked Questions

The Basics

No, all of the people on the system are real people, just like yourself, from your own area.

Free Trials

Yes, as long as you're calling from a digital cell phone, you can get a free trial. If your cell phone does not show its number on call display, you can try to dial *82 before dialing your local number.

No, you can only use your free trial account from the phone you used to sign up for the trial. New free trial accounts will not be issued to a phone number that has previously been issued one.

Your free trial may not work if: 1) Someone has already used a free trial from this number before. 2) The system cannot read your phone number on call display . You can try to dial *82 to display your phone number. 3) There is no time left in the membership. 4) It has been more than 7 days since your free trial was issued.

You must be calling from the phone number used to set up the trial, or it may be that someone has used a free trial from this phone number before.

There are two factors which influence issuing a free trial: 1) Your phone number must show up on call display 2) A free trial must not already have been issued to your phone number.

Sending & Receiving Messages

After selecting to go on line, the prompts will guide you through the steps. When recording your greeting, remember to speak clearly and directly into the phone. Describe yourself and the kind of person you're looking for.

You can block the callers you're not interested in by pressing "7". Callers that you block will be unable to hear your greeting, and you will be unable to hear their greetings.

When you receive a message from another member and you like the way they sound, you can instantly exchange private messages with them until you are ready to connect live for a totally private conversation.

A "message" is a personal voice message that you record and send to a caller who catches your attention. Messages allow you to get to know other callers while still hearing the greetings of other callers on line. A "connection request" is a special type of message inviting a caller to join you in a private live conversation.

Membership

Yes, a paid membership may be used from any touch tone phone.

The system will inform you when time is deducted from your membership. Time is deducted from your membership after you have recorded your greeting and begin to hear the greetings of other callers in the live connector. Time is deducted from your membership on a per-minute basis. Memberships that are unused for a period of 30 days will be charged a 10-minute maintenance fee. Additionally, memberships that remain unused for a period of 3 months will be deactivated without refund.

It usually takes about 5 to 10 minutes to set up a new membership. We will need your name, address and method of payment.

You should never share your membership number or pass code with anyone on line, especially if they claim to be an employee or part of a promotion! Customer service will only ask you to quote your numbers if you have called us with a problem or question. Remember that your membership number and pass code is what keeps track of your balance, so you never want to give this information out to anyone.

The system will inform you of your membership balance when you log on. You will be given the option to purchase more time when your balance is less than 20 minutes. The system will also warn you when your membership balance reaches two minutes.

Payment

US customers can pay by Western Union or MoneyGram. Canadian customers can pay by Western Union. We do not accept payments by mail. Find out how to use Western Union or MoneyGram on our Payment Methods page.

Anytime you purchase online with us, a confirmation screen will appear with the details of your transaction. As well, we will send an email to your email address with the transaction details. This email is your "electronic receipt." You can print this email or confirmation screen for your records. If you are a new member signing up online, you will receive two email messages from us. The first message will contain your membership information for your records, and the second message will contain your transaction details.

Call the system to find out about our current promotions.

RedHot Dateline customers may pay by Credit/Debit/Prepaid Card, PayPal, Western Union or by billing your home phone through a 1-900 number (Available in selected locations in Canada only).

For Credit/Debit/Prepaid Card payments we accept Visa, MasterCard, Amex, and Discover.

To pay with PayPal you'll need to set up a PayPal account first, using your bank account or credit card information.

Charges will not show up on your phone bill unless you are calling one of our 900 numbers. However, long distance charges may apply if you are calling from outside the local calling area.

Privacy

1) We will not sell, rent or divulge any personal information about you or this transaction to any 3rd party. 2) Once your account is set up we will not be in communication with you unless you contact us. However, we may need to contact you to verify your account information or to operate our brands more effectively. 3) When you register to use any of our brand services you will be asked for some general identifying information which will enable us to provide you with this individualised service. We will only use this information in the course of providing our service to you. 4) A link to our Privacy Policy is posted at the bottom of this page.

To protect you against fraud, we need your name, address, phone number, social security number, credit card or check by phone account number. Once this information is confirmed we can process your order.

We ask for your SSN for your protection. We want to ensure that the charges are going to the right person and that no one else is using your credit card or bank account.

Since 1990 we have been approved by the top banks in North America to provide secure on line real-time credit card processing for our members. All credit cards presented are securely directed to the financial institution that issued the credit card. You are notified of approval or decline while on the phone with our friendly 24-hour toll-free customer service.

On-line Web Account

To access your RedHot Dateline account on-line you must first create a Web Account.

Members that have purchased packages on-line can login here with the information that was sent in the “Sign Up Confirmation” email.

Members that purchased their packages over the phone must sign-up for an on-line Web Account. Signing up is free and gives you access to exclusive on-line content, deals and promotions. You will need to have your Area Code, Membership Number and Passcode handy and provide us with a valid email address to associate with your account. Enter a password that is unique and something that you can easily remember.

Once you have completed this sign-up process you will receive a confirmation email. Click on the link to verify your account and enter your email and password to sign in.

First check your Junk E-mail folder for the “forgot password” email. If the email is not there, try adding info@redhotdateline.com to your email contacts and generate a new request for forgot password.

Your web account is associated to the email that you have provided when you signed-up. Use this email to request a “forgot password” email. The email is case sensitive, make sure that the email you have entered when you signed-up/registered is the same as the email entered when requesting a new password. (be mindful of the cases)

Check your Junk E-mail folder for the “purchase confirmation” email. You can also confirm your purchase on the “View Order History” in the on-line members section of your Web Account or you can call our call center at 1-800-995-4618 to verify that your purchase went through and minutes had been added to your account.

The link in the email to validate the creation of your Web Account is only valid for 24 hours. You will need to request a new Web Account confirmation link if you get an error message telling you that you do not have an account. This error message refers to your on-line Web Account.

To request for a new confirmation email enter your email and password here. Activate your Web Account at once by clicking on the confirmation link in the email.

The account in this message refers to the on-line Web Account.

If you are new to RedHot Dateline and have never purchased a package you need to first buy a package on-line. In the confirmation email you get, click on the link to confirm the creation of your on-line Web Account and enter your email and password.

If you are new to the website, never signed in on-line but have an existing Phone Account with RedHot Dateline you need to create an on-line Web Account first. Have your Area Code, Membership Number and Passcode handy and provide us with a valid email address to associate with your account. Enter a password that is unique and something that you can easily remember. Once you have completed this sign-up process you will receive a confirmation email. Click on the link to verify your account and enter your email and password to sign in.

If you have accessed your account on-line before and can’t do so now, please contact us with a detailed account of what happened and we will get back to you ASAP.